Frequently Asked Questions

We can treat and remove most common stains including coffee, tea, wine, juice, pet stains, mud, grease, oil, ink, blood, and more. The success depends on the stain type, how long it's been set, and your carpet material. We use specialized treatments for each stain type to maximize removal chances.

Yes! Pet odors require specialized treatment. We use enzyme-based cleaners that break down the organic matter causing the odor at its source—not just mask it. For severe pet stains, we may recommend a deeper treatment process. The key is addressing both the stain and the odor to fully eliminate the problem.

Yes, we offer upholstery cleaning for sofas, chairs, and other furniture. We also clean area rugs, including wool, synthetic, and delicate oriental rugs. Each type of fabric or rug material requires specific cleaning methods, and our technicians are trained to identify and use the appropriate treatment.

Carpet protection (also called carpet protector or stain guard) is a treatment applied after cleaning that coats each fiber with a protective layer. It helps repel liquid spills and makes stains easier to remove before they set. It's especially beneficial for high-traffic areas, homes with children or pets, and light-colored carpets.

Yes! Our deep cleaning process uses HEPA-filtered equipment and high-temperature water extraction that effectively removes dust mites, pet dander, pollen, and other allergens trapped in your carpet. This can significantly improve indoor air quality and is especially beneficial for allergy and asthma sufferers.

A typical residential cleaning takes 1-3 hours depending on the number of rooms, carpet condition, and any special treatments. The actual cleaning process for each room usually takes 15-30 minutes. We'll give you an estimated timeframe when confirming your appointment.

With our modern equipment and techniques, carpets typically dry in 2-6 hours. Drying time depends on factors like humidity, airflow, and carpet thickness. We use air movers to accelerate drying when needed. You can typically walk on carpets within 1-2 hours in sock feet.

For residential cleaning, we recommend someone be home for the initial walkthrough and final inspection. However, if you need to leave, we can arrange access and a secure way for you to provide payment. Commercial jobs can typically be scheduled during business hours with minimal disruption.

Before we arrive: pick up personal items, toys, and clothing from floors; vacuum if possible (not required); point out any specific stains or concerns; move small furniture if possible (we can help with larger pieces). Also, secure pets in another room or area.

Absolutely. We use eco-friendly, non-toxic, and biodegradable cleaning solutions that are safe for the whole family—including children and pets. Our products are independently certified and contain no harsh chemicals, bleach, or ammonia. Once dry, carpets are completely safe to touch and walk on.

Your satisfaction is guaranteed. If you're not completely happy with our cleaning, let us know and we'll return to re-clean the area at no additional charge. We want you to be 100% satisfied with every service. If a stain cannot be fully removed (due to age or carpet damage), we'll discuss options and work toward a resolution.